Luxe Prime Hotels: Cancellation & Refund Policy

At Luxe Prime Hotels, we strive to provide our guests with the best hospitality experience. We understand that plans may change unexpectedly, and we aim to offer a flexible yet structured cancellation and refund policy to accommodate our valued guests while ensuring fair business practices. Below, you will find the details of our cancellation and refund policy to help you make informed decisions when booking your stay with us.

Cancellation Policy

Standard Reservations

• Guests may cancel their reservations 48 hours before the check-in date without incurring any charges.
• Cancellations made within 48 hours of check-in will be subject to a one-night charge.
• No-shows will be charged the full amount of the booking.

Non-Refundable Bookings

• Some of our promotional rates or discounted bookings are non-refundable. In such cases, guests will be informed at the time of booking that cancellations or modifications are not permitted.

Group Bookings & Events

• For group reservations (five or more rooms) and event bookings, a seven-day cancellation notice is required.
• Cancellations made within seven days of the check-in date will result in a 50% charge of the total booking amount.
• No-shows for group bookings will be charged the full booking amount.

Early Departures & Modifications

• Guests who check out earlier than their scheduled departure date will be subject to a one-night charge.
• Any modifications to reservations are subject to availability and may incur additional charges.

Refund Policy

Eligibility for Refunds

• Guests who cancel their reservations within the allowed timeframe will be eligible for a full refund.
• Refunds for payments made via credit or debit card will be processed within 7-14 business days, depending on the bank’s policies.
• If payment was made via cash or bank transfer, refunds will be processed within 14-21 business days.

Non-Refundable Conditions

• No refunds will be issued for non-refundable bookings.
• No refunds for cancellations made beyond the stipulated timeframe.
• No refunds for no-show guests.

Force Majeure & Special Circumstances

In cases of unforeseen circumstances such as natural disasters, government-imposed travel restrictions, or emergencies, Luxe Prime Hotels may offer flexible rescheduling options or partial refunds at our discretion. Guests are encouraged to contact our customer service team for assistance.

How to Request a Cancellation or Refund

To request a cancellation or refund, guests must follow these steps:

1. Contact our reservations team via phone or email.
2. Provide the booking reference number and guest details.
3. State the reason for cancellation and any special considerations.
4. Await confirmation from our team regarding the applicable charges and refund process.

Final Note

Luxe Prime Hotels is committed to ensuring a seamless experience for our guests. We encourage guests to review our cancellation and refund policies carefully before making a reservation. For any further inquiries or special requests, please do not hesitate to contact our customer service team.

Thank you for choosing Luxe Prime Hotels. We look forward to welcoming you soon!